Refund policy

Returns Policy:

Whilst we do our absolute best to make sure things are right, we know there are times that products may need to be returned.

If you are at all unhappy with your order you can return it to us for a refund within 14 calendar days of delivery. All items that are to be returned must not have been opened or used and will need to have their original seal in place.

Return your item to:
Candelion Returns C/O Neon Street Ltd,
Unit 2, Plot 8
Lion Barn Industrial Estate
Maitland Road
Needham Market
Suffolk
IP6 8NZ
UK

You will be responsible for the cost of returning the items to us unless you have received the item in error or if the item has been damaged. Please ensure that you keep a proof of postage.

Your refund will be initiated on the receipt of your returned items.

Items that are damaged or have been received in error please email
info@neonstreet.co.uk  with the issue and if you would like a refund or a replacement.

If you have any other queries regarding the returns policy please email
info@neonstreet.co.uk 

Statutory Rights:

Customers in the E.U. have the right to withdraw from the purchase of an item within seven working days of the day after the date of the item is delivered.

If you want to cancel your purchase within the seven-day cooling off period please email info@neonstreet.co.uk 

You will be responsible for the cost of returning the items to us unless you have received them in error or if the item has been damaged

Show sales

We are happy to arrange exchanges and refunds for orders bought at shows if you have a receipt. We do ask that you email us in advance so we can make sure we have the necessary replacement set aside. Please email info@neonstreet.co.uk about this.